FAQ

🤍 Frequently Asked Questions 🤍

📦 Orders & Delivery

1. When will I receive my order?

All orders have a 1–3 working day processing and dispatch time while I carefully prepare your order.

Once dispatched, delivery times depend on the postal service. All orders are sent with tracking, so you can follow your parcel's progress.

Please note that Etsy's estimated delivery dates are not guaranteed and do not account for unexpected postal delays.

2. Can I track my order?

Yes! 🤍 All orders are sent with tracking.

Your tracking details will be provided once your order has been dispatched. Please allow a little time for the tracking information to update.

3. My order hasn't arrived. What should I do?

Please check your tracking information first for the latest updates.

If your parcel hasn't arrived, please allow for possible postal delays. Royal Mail generally requires 11 working days after the due delivery date to pass before a UK parcel can be treated as lost for claim purposes.

If your order is still missing, please contact me through Etsy messages or email customercare@glitzandgifts.co.uk with your order number, and I'll be happy to help.

4. I've entered the wrong delivery address. Can it be changed?

Please contact me as soon as possible if your delivery address is incorrect.

Unfortunately, postage labels are generated automatically, so I may not be able to amend your address once your order has been processed.

If your order hasn't been dispatched, it may be possible to edit your address. If it has already been dispatched, please contact me so I can advise you on the available options.

Please double-check your full address and postcode before completing checkout.

✏️ Personalisation & Orders

5. Can I change my personalisation after placing my order?

If you've made a mistake with your personalisation, please message me as soon as possible.

As orders are prepared within 1–3 working days, there may be a limited opportunity to make changes. Once your item has been personalised or dispatched, changes may no longer be possible.

Please always double-check names, initials, numbers, birthstones and other details before placing your order.

6. Can I add an extra letter, birthstone, number or heart charm?

Absolutely! I'd love to help make your order even more special. 🤍

Please message me with details of the extra charms you'd like to add. Any additional charms must be paid for before your order can be dispatched.

Please contact me before making an additional payment so I can confirm the best way to arrange your request.

7. Can I cancel my order?

If you'd like to cancel your order, please contact me as soon as possible.

Cancellation will depend on the stage of processing and whether personalised work has already begun. I'll advise you on the available options in line with the applicable cancellation policy and your legal rights.

🎁 Gifts & Product Care

8. Can I send my order directly to someone as a gift?

Of course! You can enter the recipient's address at checkout if you'd like your order sent directly to them.

Please double-check the address, especially if it's a surprise gift. If you'd like to include a gift message or have a special request, please contact me beforehand to check what's available.

9. How should I care for my jewellery and charms?

To help keep your jewellery and accessories looking their best, I recommend:

Avoiding contact with perfumes, lotions and cleaning products.

Removing jewellery before showering, swimming or exercising, where appropriate.

Keeping items dry and storing them carefully when not in use.

Handling delicate charms and jewellery gently.

Care requirements can vary depending on the materials used, so please check the relevant product listing for specific instructions.

↩️ Returns & Problems With Orders

10. Can I return or exchange an item?

If you'd like to return or exchange an item, please contact me before sending anything back.

Eligibility depends on the product, whether it has been personalised, the reason for the return and the applicable returns policy.

Personalised items may be exempt from certain change-of-mind cancellation rights, but this does not remove your rights if an item is faulty, damaged or not as described.

Please get in touch, and I'll be happy to advise you.

11. What should I do if my order arrives damaged or incorrect?

I'm sorry if something isn't right with your order. I want you to have a positive experience shopping with Glitz and Gifts. 🤍

Please contact me through Etsy messages or email customercare@glitzandgifts.co.uk with your order number, a description of the issue and photographs of the item and packaging, where possible.

I'll review the details and help arrange an appropriate resolution in line with your consumer rights.

💌 Contact

12. How can I contact Glitz and Gifts?

If you have any questions that aren't answered above, please don't hesitate to get in touch!

Etsy: Send me a message through my Etsy shop or your order details.

Email: customercare@glitzandgifts.co.uk

Please include your order number when contacting me about an existing order so I can assist you as quickly as possible.

Thank you again for supporting my small business. Every order truly means so much to me!

Have a wonderful day.

With love,
Lydia x